Glean is an AI-powered Work AI platform founded by former Google search engineers to enhance enterprise productivity by connecting and understanding a company’s internal data. Glean integrates with over 100 SaaS applications, such as Slack, Salesforce, and Microsoft Teams, to provide a centralized solution for enterprise search, knowledge discovery, and task automation. Its AI assistant and agent platform deliver personalized, secure answers and automate workflows, empowering employees across departments to work smarter. Trusted by global brands like Deutsche Telekom, BILL, and Confluent, Glean transforms how businesses access knowledge and streamline operations.
What is Glean?
Glean is an AI-powered Work AI platform that transforms enterprise productivity by connecting and leveraging a company’s internal data. It integrates seamlessly with over 100 SaaS applications, including Slack, Salesforce, and Microsoft Teams, to provide a centralized hub for enterprise search, knowledge discovery, and task automation. Glean’s AI assistant and agents deliver context-aware answers, generate content, and automate workflows, enabling employees across departments to access information and complete tasks efficiently. Designed for scalability and security, Glean empowers businesses to streamline operations and enhance decision-making.
Key Features of Glean
- Enterprise Search: Connects to 100+ SaaS apps to deliver permissions-aware, context-rich search results in real time.
- AI Assistant: Generates personalized answers and content using enterprise knowledge graphs and LLMs.
- Glean Agents: Automates multi-step workflows, such as HR requests or sales email drafting, with over 100 million actions annually.
- Prompt Library and Builder: Enables users to create, share, and customize AI prompts for tasks without advanced technical skills.
- Data Analysis: Analyzes structured and unstructured data, integrating with tools like Snowflake Cortex for natural language queries.
- Glean Protect: Ensures enterprise-grade security with fine-grained access controls and data governance.
- Integration Ecosystem: Supports 100+ connectors, including Slack, Teams, Zendesk, and Salesforce, for seamless workflow embedding.
- Agent Orchestration: Powers scalable AI agent deployment for automating business-critical processes.
Use Cases for Glean
- Engineering Teams: Automate documentation, analyze customer feedback, and summarize project statuses.
- Sales Teams: Generate personalized emails and aggregate research for client meetings.
- Customer Support: Summarize tickets, suggest next steps, and reduce internal support requests by 20%.
- HR Departments: Streamline onboarding and manage employee concierge services like Deutsche Telekom’s askT.
- Knowledge Management: Centralize and access enterprise data across apps for faster decision-making.
- Retail and Finance: Analyze data and automate workflows for operational efficiency.
Pros of Glean
- Highly accurate, permissions-aware search and AI responses.
- Saves 2–10 hours per employee weekly, boosting productivity.
- Seamless integration with 100+ SaaS apps.
- Enterprise-grade security and governance with Glean Protect.
- High adoption and user-friendly interface.
- Automates complex workflows with AI agents.
- Recognized by Fast Company and Gartner for innovation.
Cons of Glean
- High costs may be prohibitive for smaller businesses.
- Advanced customization requires developer expertise.
- Occasional delays in complex, multi-system searches.
- Limited public pricing transparency.
Glean pricing 2025: Plans, Features, and Subscription Costs Explained
- Glean's pricing plans are custom.
Glean Reviews & Ratings: See What Users and Experts Are Saying
Glean Alternatives 2025: Comparing Top Work AI Platform Platforms
Glean FAQ: Learn How to Use It, Troubleshoot Issues, and More
Glean is an AI-powered platform that connects enterprise data across 100+ apps to provide search, content generation, and workflow automation, enhancing productivity.
Glean uses enterprise-grade governance, fine-grained access controls, and Glean Protect to enforce permissions and secure data, ensuring compliance.
Glean Agents automate multi-step workflows, such as drafting emails or handling HR requests, powering over 100 million actions annually.
Glean saves 2–10 hours per employee weekly, 36 hours during onboarding, and reduces internal support requests by 20%.
Glean serves engineering, sales, support, HR, retail, finance, and knowledge management teams in enterprises like Booking.com, BILL, and Deutsche Telekom.
Glean offers deeper enterprise data integration and permissions-aware responses, focusing on internal knowledge versus Copilot’s broader, general-purpose AI.
