When — and how — you can get a refund
Toolkitly listings are paid submissions. This page explains exactly which situations qualify for a refund, which don't, and how to request one if you're eligible.
1 Overview
Toolkitly runs on a paid listing model — there's no free tier, and payments are processed securely through Razorpay at the time of submission. Because review and publication typically begin shortly after payment, refunds are limited to the specific situations below rather than offered on a general "change of mind" basis.
2 Eligible for a refund
You're entitled to a full refund in the following cases:
| Situation | Outcome |
|---|---|
| Payment was charged but your listing was never submitted or received | Full refund |
| You were charged more than once for the same listing submission | Full refund of the duplicate charge |
| Your listing was rejected during review and you don't wish to revise and resubmit | Full refund |
| A technical error on our end prevented your listing from going live after payment | Full refund |
If any of these apply to you, reach out through the Contact page and select "Billing or payment issue" — mention your order and we'll take a look.
3 Not eligible for a refund
Refunds generally aren't available once a listing has been reviewed and published, including in these cases:
| Situation | Outcome |
|---|---|
| You changed your mind after your listing went live | Not eligible |
| Your tool didn't get the traffic, votes, or reviews you expected | Not eligible |
| You want to remove a live listing voluntarily | Not eligible |
| Your tool was later found to violate our Terms & Conditions and was removed | Not eligible |
Rankings, votes, and review volume are influenced by genuine user engagement and aren't something we can guarantee as part of a paid listing.
4 Rejected listings
If your listing doesn't pass review, you'll be notified with the reason and given the option to revise and resubmit at no extra charge. A refund is only issued if you'd rather not resubmit — just let us know.
5 Duplicate or failed payments
Occasionally a payment gateway hiccup can result in a charge going through without your listing being recorded on our end, or being charged twice for the same submission. These are always refunded in full once verified against your Razorpay transaction ID — no need to argue your case, just send it our way.
6 How to request a refund
To request a refund:
- Go to our Contact page and select "Billing or payment issue" as the topic
- Include the email address used at checkout and, if you have it, your Razorpay payment/order ID
- Briefly describe what happened
We'll review the request against the eligibility criteria above and get back to you with a decision.
7 Processing time
Approved refunds are typically initiated within 3–5 business days of approval. Once initiated, it can take an additional 5–7 business days for the funds to reflect in your original payment method, depending on your bank or card issuer — this part is outside our control.
8 Refund method
Refunds are issued to the original payment method used at checkout, via Razorpay. We're not able to issue refunds to a different card, bank account, or UPI ID than the one used for the original payment.
9 Changes to this policy
We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. The policy in effect at the time of your payment is the one that applies to that transaction.
10 Contact us
Questions about a charge or a refund request? Reach out any time:
- Email: [email protected]
- Or use our Contact page