| 14-05-2025 |
ServiceNow Unveils AI-Powered CRM to Transform Customer Experiences |
Feature |
ServiceNow introduces its CRM platform, designed for the AI era, unifying AI agents, data, and workflows. It enhances customer self-service, boosts sales, and improves agent efficiency. Leading companies like BT Group are leveraging it to optimize operations and drive loyalty. Discover how ServiceNow CRM can revolutionize your business today. |
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| 12-05-2025 |
ServiceNow’s 2025 AI Maturity Index Reveals Pacesetters’ Edge in Enterprise AI |
Reports |
ServiceNow’s Enterprise AI Maturity Index 2025, in partnership with Oxford Economics, shows a 9-point drop in average AI maturity scores as enterprises grapple with skills gaps and governance issues. Pacesetters, scoring 44 on average, lead with robust strategies, achieving higher productivity and margins. The report highlights agentic AI’s early impact, with 43% of firms planning adoption. Download the full report at ServiceNow’s website to uncover actionable insights for AI transformation. |
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| 09-05-2025 |
ServiceNow’s Knowledge 2025 Unveils AI-Driven Enterprise Solutions |
Company News |
ServiceNow’s Knowledge 2025 conference showcased transformative AI innovations, including the AI Control Tower for managing enterprise AI assets and the AI Agent Fabric, enhancing workflow automation. The event highlighted partnerships with Adobe, Visa, and NHL to streamline operations via a unified AI platform. These advancements aim to boost productivity and deliver seamless digital experiences across industries. Visit ServiceNow’s media page to explore the full scope of announcements and elevate your business workflows. |
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| 07-05-2025 |
ServiceNow’s AI Platform Redefines Enterprise Operations with Agentic AI, Says CEO Bill McDermott |
Insights |
At Know25, ServiceNow CEO Bill McDermott told CNBC’s Jon Fortt that agentic AI is transforming enterprises by enabling them to rethink operations on the ServiceNow AI Platform. Highlighting advancements in CRM and workflow automation, McDermott emphasized the platform’s role in driving productivity and innovation. The platform integrates AI agents to streamline processes across departments, positioning ServiceNow as a leader in enterprise software. Watch the full interview at servicenow.com to explore how agentic AI is reshaping business. |
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| 07-05-2025 |
AstraZeneca Boosts Life-Saving Drug Delivery with ServiceNow’s AI Platform |
Feature |
AstraZeneca partners with ServiceNow to streamline operations, automating manual tasks like lab supply orders, saving researchers up to 30,000 hours annually. The AI-powered platform accelerates drug development, supporting the company’s goal to launch 20 new medicines by 2030. Enhanced onboarding also ensures new hires are productive from day one, driving efficiency in the race to deliver treatments. |
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| 06-05-2025 |
ServiceNow and NVIDIA Unveil Apriel Nemotron 15B at Knowledge 2025 for Enterprise AI |
Collaboration |
At Knowledge 2025, ServiceNow and NVIDIA launched Apriel Nemotron 15B, an open-source, 15-billion-parameter AI model designed for real-time enterprise workflows, offering lower latency and cost-efficient reasoning for IT, HR, and customer service tasks. Built with NVIDIA NeMo and trained on NVIDIA DGX Cloud using ServiceNow’s domain-specific data, the model powers intelligent AI agents that enhance productivity, as demonstrated by AstraZeneca’s 90,000-hour time savings. The partnership also introduced a data flywheel architecture, integrating ServiceNow’s Workflow Data Fabric with NVIDIA NeMo microservices for continuous learning and personalized responses. Businesses can explore Apriel Nemotron 15B, available in Q2 2025, to transform workflows and drive scalable AI solutions. |
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| 06-05-2025 |
ServiceNow Honors Canada Life, Lloyds Banking Group, and Orica with 2025 AI Pacesetter Awards |
What's New |
ServiceNow has named Canada Life Insurance, Lloyds Banking Group, and Orica Australia Pty Ltd as the 2025 AI Pacesetter Innovation Award winners for their transformative AI solutions. Canada Life streamlined catalog development, saving thousands of hours, while Lloyds enhanced HR services with 90% query deflection. Orica achieved a 94% IT service desk deflection rate using Now Assist. Discover their strategies at servicenow.com. |
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| 02-05-2025 |
NHL Scores Big with ServiceNow’s AI Platform for Enhanced Connectivity |
Case Studies |
The National Hockey League (NHL) leverages ServiceNow’s AI Platform to streamline operations and boost employee productivity. Custom portals like the NHL Club Portal and My Home Ice cut processing times by 50% and empower 87% of employees to work smarter. By integrating systems and automating workflows, ServiceNow helps the NHL deliver seamless experiences for clubs, employees, and partners. Discover how this transformation drives innovation in professional sports at Knowledge 2025. |
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| 30-04-2025 |
Plat4mation to Acquire Unikomm, Boosting ServiceNow Expansion in Saudi Arabia |
Acquisition |
Plat4mation, a leading ServiceNow Elite Partner, plans to acquire Unikomm, Saudi Arabia’s top pure-play ServiceNow partner, to enhance digital transformation across the Gulf region. Supported by Keensight Capital, this move aligns with Saudi Vision 2030, combining Unikomm’s local expertise with Plat4mation’s global capabilities to optimize business processes. The acquisition will accelerate ServiceNow adoption, empowering organizations to innovate and scale. |
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| 24-04-2025 |
ServiceNow Drives Business Growth with Strong Q1 2025 Results and AI Innovations |
Company News |
ServiceNow reports $3.005 billion in subscription revenues for Q1 2025, a 19% year-over-year increase, fueled by its AI platform advancements. The company’s Yokohama release and new AI agents enhance productivity across industries like telecom and public sectors. Strategic partnerships with NVIDIA and Vodafone further strengthen ServiceNow’s AI capabilities. |
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| 17-04-2025 |
ServiceNow Knowledge 2025 Brings AI, Workflow Innovation, and 550+ Expert-Led Sessions to Las Vegas |
Tech Events |
ServiceNow’s biggest event, Knowledge 2025, is set to empower professionals with over 550 sessions, hands-on training, and keynotes focused on AI, data, and business workflow integration. From CreatorCon to an all-star guest lineup and industry networking, attendees will explore practical AI use cases that drive real transformation. With pre-conference training and access to the Knowledge Store, this is a must-attend for those building future-ready digital solutions. Join ServiceNow in Las Vegas to put AI to work across every part of your business. |
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| 04-04-2025 |
ServiceNow Acquires Logik.ai to Enhance AI-Powered CRM Solutions |
Acquisition |
ServiceNow is expanding its reach with the acquisition of Logik.ai, a leader in AI-powered CPQ technology. This move strengthens ServiceNow’s sales automation tools, helping businesses close deals faster and improve efficiency. With Logik.ai’s smart system, sales teams can handle complex pricing and quoting effortlessly, boosting productivity. It’s a big step for ServiceNow’s growing customer relationship management offerings—find out more on their official press release! |
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| 04-04-2025 |
ServiceNow Knowledge 2025 Unveils Personalized Learning Journeys in Las Vegas |
Tech Events |
ServiceNow’s Knowledge 2025 event, set for May 6-8 in Las Vegas, promises a tailored experience with learning journeys designed to match your job and business goals. Featuring over 550 sessions, hands-on training, and top AI speakers, this event helps you plan three perfect days of growth and networking. Register now to explore how AI can transform your work and connect with industry leaders at this must-attend conference! |
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| 01-04-2025 |
ServiceNow Drives Teleperformance’s Customer Experience with AI-Powered Virtual Agents |
Collaboration |
Teleperformance, a global digital business services giant, is revolutionizing customer experience through its partnership with ServiceNow. By leveraging ServiceNow’s AI-powered virtual agents, the company enhances IT service desk efficiency for its nearly 500,000 employees across 170 countries. With ServiceNow at the core, Teleperformance has achieved a 10% boost in deflection rates, saved 15-25 minutes per major incident, and improved productivity. Discover how ServiceNow’s innovative platform delivers empathy-driven customer support solutions on a global scale. |
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| 28-03-2025 |
Knowledge 2025 Brings AI Insights and Hands-On Learning to Las Vegas |
Tech Events |
ServiceNow’s Knowledge 2025, happening May 6-8 in Las Vegas, features top AI leaders sharing groundbreaking insights through 550+ sessions and live demos. Attendees can explore practical training, network with industry experts, and enjoy a concert at the Sphere after-party. This event offers valuable opportunities for professionals to boost skills and drive business transformation. Register now to join the experience and stay ahead in your field! |
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| 19-03-2025 |
ServiceNow and Genesys Launch Unified Experience to Boost Customer and Employee Efficiency |
Collaboration |
ServiceNow’s Unified Experience, now available in the ServiceNow Store with Genesys, enhances workforce engagement by uniting teams on a single desktop and centralizing interaction routing. This integration streamlines operations, improving customer service and employee productivity across industries. Businesses can leverage this tool to optimize workflows and deliver seamless experiences. |
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| 19-03-2025 |
ServiceNow and NVIDIA Enhance Enterprise AI with New Agent Tools |
Collaboration |
ServiceNow and NVIDIA are advancing enterprise intelligence by integrating NVIDIA Llama Nemotron models and introducing AI agent evaluation tools for optimized deployment. These innovations, built on the ServiceNow Platform, improve decision-making and workflow automation with greater accuracy and transparency. The partnership aims to empower businesses across industries with scalable, reliable AI solutions. |
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| 18-03-2025 |
ServiceNow Spotlights AI Innovation with New Awards |
Company News |
ServiceNow’s inaugural AI Pacesetter Innovation Awards recognize teams utilizing its AI tools to drive impactful business transformation, highlighting a growing trend in enterprise AI adoption. The initiative fuels curiosity about how these technologies can enhance operational efficiency and redefine industry standards. |
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| 18-03-2025 |
ServiceNow Earns World’s Most Ethical Companies Honor from Ethisphere |
Awards & Honours |
ServiceNow has been named one of the World’s Most Ethical Companies by Ethisphere for the second consecutive year, reflecting its commitment to ethical business practices. This recognition highlights the company’s mission to enhance global workflows with integrity and innovation. The full list of honorees showcases leaders in corporate responsibility and compliance. |
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| 17-03-2025 |
ServiceNow Harnesses AI to Streamline Business Workflows |
Feature |
ServiceNow’s latest update emphasizes AI-driven solutions that strategically connect departments, enhancing workplace efficiency across the board. The platform integrates every business corner, showcasing how AI simplifies complex operations in real-time. This approach drives seamless collaboration and productivity. Curious how AI can transform your workplace—explore ServiceNow’s insights today! |
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