Freshworks

Freshworks delivers a powerful, user-friendly platform that harnesses AI to streamline customer and IT service operations for over 72,000 businesses globally, including giants like Disney and American Express. With solutions like Freshdesk, Freshservice, and Freshchat, it simplifies support by offering scalable ticketing, real-time automation, and multilingual engagement across 40+ languages. The Freddy AI suite enhances productivity with autonomous agents and insightful analytics, trusted by industry leaders to modernize workflows. Explore more or start a free trial at freshworks.com to see how it transforms service delivery.

Freshworks Insights: Type-Specific Updates

Freshworks Updates by Year and Month

3 Significant Changes from the Last 6 Months

Date	Update	Type	Description
30-06-2025	Freshworks CTO Shares Ethical AI Strategies	Insights	Murali Swaminathan, CTO of Freshworks, outlines six ways to make ethical AI a competitive advantage. By prioritizing fairness, transparency, and accountability, companies can build trust and create inclusive AI products. Key steps include ongoing ethical discussions, setting clear guidelines, and addressing biases through regular audits. Swaminathan emphasizes collaboration across industries to ensure AI serves the greater good.
23-06-2025	Freshworks’ CIO Playbook Guides AI Adoption	Insights	Freshworks’ latest CIO playbook, featuring insights from four industry leaders, offers practical strategies for leveraging AI to enhance workplace efficiency and customer experiences. Emphasizing empathy, governance, and disciplined execution, the guide addresses challenges like data quality and organizational alignment to ensure AI delivers tangible value. With contributions from experts like Jess Evans of Maricopa Community Colleges, it underscores Freddy AI’s role in simplifying complex processes. Download the playbook to explore actionable AI strategies for your business.
05-06-2025	Freshworks Unifies Support for Frasers Group’s 60+ Brands	Showcase	Freshworks empowers Frasers Group, a UK-based retail giant, to streamline customer support across over 60 brands using Freshdesk, Freshchat, and Freshcaller. The omnichannel platform consolidates 16 siloed tools, achieving a deflection rate above 25% and saving nearly 20,000 work hours annually. AI-driven chatbots and advanced ticketing ensure rapid responses, with an average of under 60 seconds, enhancing customer satisfaction. Explore how Freshworks drives retail success at freshworks.com.