| 23-05-2025 |
Freshworks Guide Redefines CIO Role in AI Era |
Reports |
Freshworks’ report, The AI-empowered CIO, highlights how CIOs are evolving into strategic leaders who prioritize empathy, governance, and business fluency to drive AI adoption. Featuring insights from leaders like Freshworks’ CIO Ashwin Ballal, it emphasizes simplifying tech stacks and aligning AI with revenue and customer outcomes. The guide underscores the need for clear data practices to move AI from pilots to production. Download the full report at freshworks.com. |
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| 20-05-2025 |
Freshworks University Enhances Skills with Freddy AI Courses |
Company News |
Freshworks University offers tailored learning paths, hands-on courses, and globally recognized certifications to boost your expertise in Freshworks products like Freddy AI. With flexible options for self-paced or instructor-led training, it empowers users to work smarter and advance their careers. Join a vibrant community of over 60,000 users to share industry insights and grow confidently. Enroll now to elevate your skills and deliver impactful results. |
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| 19-05-2025 |
Freshworks Unveils Five AI Strategies for SMBs to Enhance Customer Experience |
Insights |
Freshworks CCMO Mika Yamamoto shares five bold AI-driven moves for small and medium businesses to supercharge customer experience, from unifying data to automating workflows. With 66% of SMB employees using AI weekly, tools like CRM and AI analytics empower faster, personalized service. Learn how companies like iPostal1 and TREKK Design Group boosted efficiency and satisfaction. Visit CustomerThink to explore these actionable insights for growth. |
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| 14-05-2025 |
Freshworks Highlights Rising Worker Optimism with AI Copilots in Customer Service and Sales |
Showcase |
Freshworks’ 2024 study shows 84% of workers are hopeful about AI improving job performance, up from 70% in 2017, as fear drops to 20%. AI copilots, like those used by Estée Lauder, enhance real-time customer service and sales with instant feedback and visualization. These tools boost autonomy and collaboration. Learn how AI copilots elevate workplace value at Freshworks Refresh Summit. |
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| 13-05-2025 |
Agentic AI Revolutionizes Retail Customer Experience with Freshworks |
Feature |
Agentic AI, powered by Freshworks, is transforming retail by enhancing customer support, personalizing experiences, and optimizing inventory. AI agents handle 80% of interactions, reducing costs by 30% and boosting satisfaction, as seen with Hobbycraft’s 25% CSAT increase. Retailers are also using AI for demand forecasting and dynamic pricing. Explore how Freshworks drives retail innovation at the Refresh Virtual Summit on June 12! |
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| 11-05-2025 |
Freshworks CEO Dennis Woodside Targets ServiceNow with AI-Driven Solutions |
Insights |
In a milestone interview with Runtime, Freshworks CEO Dennis Woodside outlines the company’s strategy to challenge ServiceNow by offering AI-powered, enterprise-ready customer service and IT management software. Highlighting a 10% stock surge after strong Q1 2025 earnings, Woodside emphasizes Freshworks’ simplified AI deployment and value-driven pricing for mid-market firms. The company’s Freddy AI and Device42 solutions are gaining traction among larger clients. Read the full interview at runtime.news to explore Freshworks’ competitive edge. |
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| 10-05-2025 |
Freshworks Champions Program 2025 Empowers Innovative Customers |
Tech Events |
The 2025 Freshworks Champions Program celebrates passionate customers with over three years of product expertise, offering exclusive access to leadership, early feature testing, and high-visibility recognition. Eligible candidates must demonstrate a commitment to innovation and community mentorship. Benefits include priority event invitations, peer collaboration, and personal brand elevation through media exposure. Apply via the Freshworks Insiders Program at freshworks.com to join this impactful community. |
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| 09-05-2025 |
Freshworks Showcases AI-Powered ITSM at Global Events in May 2025 |
Tech Events |
Freshworks is set to highlight its AI-driven IT service management (ITSM) and customer experience (CX) solutions at key industry events in May 2025, including the NLIT Federal Business Conference in Denver, SupportWorld Live in Las Vegas, and The Freshworks Experience in Mumbai. Attendees can explore innovations like the Freddy AI Agent and Device42 integration through expert-led sessions and hands-on demos. The lineup also features the Gartner IT Infrastructure Conference in Sydney and the Serview Summit in Germany, focusing on automation and digital transformation. Check the full event schedule on Freshworks’ blog to join and gain actionable insights for your business |
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| 07-05-2025 |
Qualfon Achieves 97% User Satisfaction with Freshservice’s Modern IT Service Management |
Showcase |
Qualfon transformed its IT operations with Freshservice, slashing ticket resolution times by 75% and achieving a 97% first-call resolution rate. The AWS-powered platform streamlined workflows, replacing a clunky legacy system to boost efficiency for 16,000 employees. With robust automation and analytics, Freshservice delivers a user-friendly experience, earning a 97% satisfaction score. |
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| 06-05-2025 |
Freshworks Boosts Revenue 19% with AI-Driven Freddy Copilot, Wins Customers from Legacy Providers |
Feature |
Freshworks reported a 19% revenue increase to $196 million in Q1, driven by its AI-powered Freddy Copilot, adopted by nearly half of large deals. The company gained customers like Sophos and a major US title company from legacy providers like ServiceNow, citing ease of use and cost savings. Employee Experience solutions grew 33%, with 59,000 Customer Experience customers. Learn more about Freshworks’ growth at freshworks.com. |
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| 03-05-2025 |
Freshdesk Omni Enhances Customer Support with AI-Powered Omnichannel Solution |
Feature |
Freshdesk Omni by Freshworks streamlines customer service with AI-driven tools, enabling businesses to engage customers across channels like email, social media, and WhatsApp. Trusted by over 72,000 companies, it offers advanced ticketing, self-service AI agents, and actionable insights for efficient support. The platform’s intuitive design allows quick deployment and customization without IT support. |
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| 30-04-2025 |
Freshworks Refresh Virtual Summit 2025 to Showcase AI Innovations |
Tech Events |
Freshworks’ Refresh Virtual Summit on June 12, 2025, will unveil AI-powered solutions to streamline customer and employee experiences. Expect product roadmap reveals, live demos, and success stories from 2,000+ global CX and IT leaders. This free, virtual event offers actionable strategies to boost efficiency and ROI. Save your spot at freshworks.com to join the future of uncomplicated AI service. |
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| 29-04-2025 |
Freshworks Highlights Agentic AI for Enhanced Customer Experience |
Showcase |
Freshworks Inc. showcases how Agentic AI transforms customer service by blending digital efficiency with human empathy, as endorsed by expert Shep Hyken. This innovative AI technology tackles issues like outdated information, delivering accurate, real-time answers from fresh sources. With faster resolutions and smarter handoffs, Agentic AI ensures a seamless customer experience without losing the personal touch. |
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| 24-04-2025 |
Freshworks Experience Mumbai Highlights AI's Role in Transforming Service and Support |
Tech Events |
Freshworks is set to showcase how AI and automation are reshaping IT service management and customer support at its upcoming Mumbai event. With live demos, expert panels, and real-world insights from tools like Freddy AI and Device42, attendees will learn how to boost productivity, optimize IT asset management, and enhance customer experiences. |
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| 23-04-2025 |
Freshworks Migrates 900+ Redis Endpoints with Near-Zero Downtime Using Kubernetes Jobs |
Company News |
Freshworks successfully upgraded its stateful Redis infrastructure across multiple EKS clusters, minimizing downtime to just seconds using a Kubernetes-native blue-green strategy. The innovative use of Redis replication, Route53 optimizations, and automated Kubernetes Jobs ensured high availability and data consistency at scale. Learn how this approach simplifies cloud migration while reducing infrastructure costs and risks. |
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| 23-04-2025 |
Freddy AI Agent Delivers Instant Employee Support on Slack and MS Teams |
Advertisement |
Freshworks’ Freddy AI Agent revolutionizes employee support by offering round-the-clock, conversational assistance on popular platforms like Slack and Microsoft Teams. Designed to handle routine IT and HR queries, it reduces resolution times and improves employee satisfaction, with a reported 53% ticket deflection rate according to the 2024 Freshservice Benchmark Report. Companies like Porsche eBike Performance and TaylorMade praise its ability to streamline operations and enhance workplace efficiency. Check out Freshworks’ website to learn how Freddy AI Agent can simplify your support processes with fast, secure, and user-friendly AI solutions. |
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| 22-04-2025 |
Travis Perkins Adopts Freshworks for AI-Powered IT Service Management |
Case Studies |
Travis Perkins, the UK’s top distributor of building materials, has partnered with Freshworks to transform its IT service management using Freshservice and Freddy AI Copilot. Serving 17,000 employees across 1,400 locations, Travis Perkins is leveraging Freshworks’ AI-powered tools to simplify operations, enhance HR and IT productivity, and reduce costs. This shift from legacy systems to a modern, efficient platform supports an improved employee experience. Visit Freshworks’ website to explore how their solutions drive business success. |
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| 21-04-2025 |
Freshworks CTO Shares AI Strategies for Responsible Innovation |
Insights |
Murali Swaminathan, Chief Technology Officer at Freshworks, shared valuable insights on leveraging AI responsibly during an SXSW 2025 panel featured by InformationWeek. He outlined six actionable takeaways for tech leaders, focusing on using AI to address real business challenges, enhancing employee skills, and maintaining ethical standards. The discussion underscores Freshworks’ commitment to sustainable AI integration that drives innovation while prioritizing workforce growth and accountability. Visit InformationWeek to dive into the full article and learn how Freshworks is shaping the future of AI in business. |
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| 18-04-2025 |
Freshworks Uncovers How CX Leaders Excel with AI-Driven Chatbots |
Insights |
A Freshworks-commissioned Forrester survey of 500 companies uncovers what makes CX leaders stand out. The study shows 83% of top performers use AI-driven personalization to predict customer needs, while 85% rely on a 360-degree customer view for seamless support. Pairing AI-powered chatbots with live chat drives 10%+ growth for 70% of these leaders. With conversational engagement tools, these pioneers set new standards in customer experience excellence, offering personalized, proactive service across multiple channels. |
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| 17-04-2025 |
Freshworks Experience Mumbai 2025 Showcases AI-Powered Service Solutions |
Tech Events |
Freshworks Experience Mumbai 2025, held on May 22, will highlight how AI and automation revolutionize customer and employee experiences through the State of Service & Support. Attendees will explore generative AI capabilities with Freshworks’ Freddy AI and learn advanced IT asset management with D42 for streamlined operations. Industry leaders like Shelton Rego and Sreedhar Gade will share insights, alongside real-world success stories from top organizations. Reserve your spot at freshworks.com to connect with experts and elevate your business productivity. |
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| 15-04-2025 |
Freddy AI by Freshworks Earns Emerging Leader Status in Gartner’s AI Guide |
Awards & Honours |
Freshworks Inc. celebrates its recognition as an Emerging Leader in Gartner’s Innovation Guide for Generative AI, highlighting the strength of Freddy AI. This tool simplifies customer and employee experiences with a human-centered approach. It boosts efficiency and engagement for businesses of all sizes. Discover how Freddy AI can transform your operations today. |
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| 15-04-2025 |
Freshworks CIO Sees AI Agents as Key IT Partners |
Insights |
Freshworks CIO Ashwin Ballal, in a Forbes article, explains how AI agents are evolving into trusted teammates for IT teams. He emphasizes their role in smarter workflows and better decision-making. The insights showcase Freshworks’ vision for AI-driven business success. Read the Freshworks perspective to learn more! |
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| 15-04-2025 |
Freshservice Expert Guides Smooth Department Onboarding |
Insights |
Freshservice highlights a clear onboarding strategy from EquiTrust Life’s Tabitha Zokaitis, focusing on prioritizing processes and testing in sandboxes. Her approach ensures departments integrate seamlessly with minimal disruptions. The guide covers building, testing, and post-rollout check-ins for lasting success. Watch the Freshservice walkthrough to streamline your next rollout! |
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| 11-04-2025 |
Freshworks Showcases Freddy AI at Top Industry Events in April |
Company News |
Freshworks is bringing Freddy AI to global events, highlighting how it transforms customer and employee experiences. From Manchester Tech Week to a webinar with Service Desk Institute, Freddy AI streamlines IT and customer service tasks. Attendees will see live demos and hear expert insights on AI-driven solutions. |
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| 09-04-2025 |
Freshworks Leader Shares How AI Enhances Customer Insights |
Insights |
Kevin Lau from Freshworks explains how AI transforms the voice of the customer, delivering real-time insights to improve business decisions. The approach helps teams across finance, marketing, and support understand customer needs better. By connecting employee and customer experiences, companies can build stronger cultures and happier clients. |
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