ServiceNow vs Freshworks: Which ITSM SaaS tool is Best in 2025?

All these tools ServiceNow , Freshworks offer flexible pricing models suitable for it operations manager, service desk administrator seeking AI-powered solutions to enhance their ITSM SaaS efforts.

ServiceNow

Starting from
$100/user/month
Pricing Model:
  • ITSM Starts at - $100/user/month

Freshworks

Starting from
Free
Pricing Model:
  • Free - 0
  • Growth Plan - $15/agent/month
  • Pro Plan - $49/agent/month
  • Enterprise Plan - $79/agent/month

These AI tools are among the best ITSM SaaS tools available in 2025. For it operations manager, service desk administrator, tools like ServiceNow , Freshworks help streamline the ITSM SaaS process by offering AI-powered features.

What is ServiceNow?

ServiceNow is revolutionizing how businesses operate by integrating AI, data, and workflows into a single platform. Designed to drive business transformation, ServiceNow empowers organizations to automate processes, enhance productivity, and deliver superior customer experiences. Here’s how ServiceNow is putting AI to work for people and businesses worldwide.

What is Freshworks?

Freshworks is a global leader in AI-driven IT service management (ITSM) solutions, offering businesses of all sizes a smarter way to manage IT operations. Its flagship platform, Freshservice, is trusted by over 68,000 businesses worldwide, including RingCentral, Chargebee, and TaylorMade, for its scalability, ease of use, and rapid return on investment (ROI).

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ServiceNow
  • ServiceNow
  • Santa Clara, CA
Freshworks
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