All these tools ServiceNow , Freshworks offer flexible pricing models suitable for it operations manager, service desk administrator seeking AI-powered solutions to enhance their ITSM SaaS efforts.
ServiceNow
- ITSM Starts at - $100/user/month
Freshworks
- Free - 0
- Growth Plan - $15/agent/month
- Pro Plan - $49/agent/month
- Enterprise Plan - $79/agent/month
These AI tools are among the best ITSM SaaS tools available in 2025. For it operations manager, service desk administrator, tools like ServiceNow , Freshworks help streamline the ITSM SaaS process by offering AI-powered features.
What is ServiceNow?
ServiceNow is revolutionizing how businesses operate by integrating AI, data, and workflows into a single platform. Designed to drive business transformation, ServiceNow empowers organizations to automate processes, enhance productivity, and deliver superior customer experiences. Here’s how ServiceNow is putting AI to work for people and businesses worldwide.
What is Freshworks?
Freshworks is a global leader in AI-driven IT service management (ITSM) solutions, offering businesses of all sizes a smarter way to manage IT operations. Its flagship platform, Freshservice, is trusted by over 68,000 businesses worldwide, including RingCentral, Chargebee, and TaylorMade, for its scalability, ease of use, and rapid return on investment (ROI).
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Accuracy and Reliability:
4.5
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Cost-Efficiency:
4.5
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Customization and Flexibility:
4.5
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Data Privacy and Security:
4
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Ease of Use:
4.5
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Functionality and Features:
4.5
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Integration Capabilities:
3.5
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Performance and Speed:
4
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Support and Resources:
4.5
Freshworks
Intuitive Freshworks customer service platform with AI automation.
Fast setup for Freshworks CRM solutions and ITSM tools.
Seamless Freshworks app integrations with 1
000+ platforms.
Transparent pricing for Freshworks cost-effective software.
Strong Freshworks data security with GDPR compliance.
Freshworks support response times can be slow.
Complex CRM setup for small teams.
Limited offline functionality.
Billing issues reported for Freshworks CRM solutions.
Advanced features need technical expertise.
- ServiceNow
- Santa Clara, CA
- Not Data Available!