Freshworks vs Socialprofiler: Which Marketplace Technology tool is Best in 2025?

All these tools Freshworks , Socialprofiler offer flexible pricing models suitable for Collectors, resellers, shoppers, and small businesses seeking AI-powered solutions to enhance their Marketplace Technology efforts.

Freshworks

Starting from
Free
Pricing Model:
  • Free - 0
  • Growth Plan - $15/agent/month
  • Pro Plan - $49/agent/month
  • Enterprise Plan - $79/agent/month

Socialprofiler

Starting from
$4.99/month
Pricing Model:
  • Personal - $6.99/month
  • Family - $12.24/month
  • Small business - $79.99/month
  • Professional - $149.99/month
  • Large business - $599.99/month
  • Corporate - $1099.99/month

These AI tools are among the best Marketplace Technology tools available in 2025. For Collectors, resellers, shoppers, and small businesses, tools like Freshworks , Socialprofiler help streamline the Marketplace Technology process by offering AI-powered features.

What is Freshworks?

Freshworks is a global leader in AI-driven IT service management (ITSM) solutions, offering businesses of all sizes a smarter way to manage IT operations. Its flagship platform, Freshservice, is trusted by over 68,000 businesses worldwide, including RingCentral, Chargebee, and TaylorMade, for its scalability, ease of use, and rapid return on investment (ROI).

What is Socialprofiler?

Socialprofiler is an AI-powered platform that analyzes social media activity on platforms like Facebook, TikTok, Instagram, and X to create detailed reports on a person’s interests, locations, and professions. It goes beyond traditional background checks by identifying red flags and mapping personal networks, helping users make informed decisions in various contexts. It offers reverse social media lookups using names, usernames, or states.

Freshworks
(4.3/5)
  • Accuracy and Reliability:
    4.5
  • Cost-Efficiency:
    4.5
  • Customization and Flexibility:
    4.5
  • Data Privacy and Security:
    4
  • Ease of Use:
    4.5
  • Functionality and Features:
    4.5
  • Integration Capabilities:
    3.5
  • Performance and Speed:
    4
  • Support and Resources:
    4.5
Socialprofiler
(4.5/5)
  • Accuracy and Reliability:
    4.7
  • Cost-Efficiency:
    4.8
  • Customization and Flexibility:
    4.6
  • Data Privacy and Security:
    4.7
  • Ease of Use:
    4.4
  • Functionality and Features:
    4.5
  • Integration Capabilities:
    4.3
  • Performance and Speed:
    4.6
  • Support and Resources:
    4.2
Freshworks
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Socialprofiler
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Freshworks

Pros

Intuitive Freshworks customer service platform with AI automation.

Fast setup for Freshworks CRM solutions and ITSM tools.

Seamless Freshworks app integrations with 1

000+ platforms.

Transparent pricing for Freshworks cost-effective software.

Strong Freshworks data security with GDPR compliance.

Cons

Freshworks support response times can be slow.

Complex CRM setup for small teams.

Limited offline functionality.

Billing issues reported for Freshworks CRM solutions.

Advanced features need technical expertise.

Socialprofiler

Pros

99% accurate interest analysis.

Instant reports in seconds.

Affordable at $6.99/month.

Easy-to-use dashboard.

Detects red flags.

Cons

Limited to public accounts.

Minimal integrations.

Lacks data handling transparency.

Limited live support.

If you're looking for other Marketplace Technology tools for Collectors, resellers, shoppers, and small businesses, you can also explore Whatnot, Snappr, which are highly rated in 2025.

Freshworks
  • Not Data Available!
Socialprofiler
  • Not Data Available!