| 11-04-2025 |
Freshworks Showcases Freddy AI at Top Industry Events in April |
Company News |
Freshworks is bringing Freddy AI to global events, highlighting how it transforms customer and employee experiences. From Manchester Tech Week to a webinar with Service Desk Institute, Freddy AI streamlines IT and customer service tasks. Attendees will see live demos and hear expert insights on AI-driven solutions. |
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| 09-04-2025 |
Freshworks Leader Shares How AI Enhances Customer Insights |
Insights |
Kevin Lau from Freshworks explains how AI transforms the voice of the customer, delivering real-time insights to improve business decisions. The approach helps teams across finance, marketing, and support understand customer needs better. By connecting employee and customer experiences, companies can build stronger cultures and happier clients. |
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| 09-04-2025 |
Freddy AI Agent Boosts Employee Support with Smart Automation |
Feature |
Freshworks’ Freddy AI Agent delivers fast, personalized employee support on tools like Slack and Microsoft Teams, cutting wait times and improving productivity. Companies like Porsche and TaylorMade report higher efficiency and satisfaction with its easy-to-use, secure features. |
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| 08-04-2025 |
Freshworks Experience Mumbai 2025 Highlights AI-Powered Service Solutions |
Tech Events |
Freshworks brings its biggest service and AI event to Mumbai on May 22, 2025, featuring live demos, expert talks, and real success stories from industry leaders. Attendees will explore how AI and automation boost productivity, enhance customer experiences, and streamline IT management. |
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| 02-04-2025 |
Freshworks Unveils New Partner Program for Resellers and Service Providers |
Company News |
Freshworks has launched an exciting global partner program designed to help resellers and service delivery partners succeed. This program offers flexible sales models, training, and direct support to deliver quick results and boost customer value. Partners can enjoy recurring revenue and stronger client connections, making it easier to grow their business with Freshworks’ simple, effective software solutions. |
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| 01-04-2025 |
Freshworks Unveils Freddy AI for Instant Call Summaries and Insights |
Feature |
Freshworks Inc introduces Freddy AI, a tool that quickly provides call summaries, key points, and valuable insights for businesses. It helps users save time by focusing on what’s important without listening to long calls. This smart solution boosts efficiency and decision-making. |
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| 27-03-2025 |
Freshworks CEO Reveals How to Maximize AI Investment for Measurable Results |
Feature |
In a recent podcast episode, Freshworks CEO Dennis Woodside shares practical tips on turning AI investment into real outcomes for mid-sized businesses. He explains how AI tools can boost productivity, improve customer support, and deliver fast results without complex setups or high costs. Woodside highlights real examples, like a company saving $100,000 yearly with AI-driven support, showing how businesses can stay competitive and see measurable ROI from AI adoption. |
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| 26-03-2025 |
Freshworks Wins Climb Strategic Vendor Award at Partner Conference |
Awards & Honours |
Freshworks has been named the Climb Strategic Vendor of the Year by Climb Channel Solutions NA during their recent partner conference. This award celebrates Freshworks’ focus on delivering simple business software solutions that put people first. The company expressed gratitude to its partners, customers, and the Climb team for their support, highlighting the strength of their collaboration. |
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| 25-03-2025 |
How Freshworks Uses AI-Powered Customer Service to Drive Business Growth |
Customer Experience (CX) |
Explore how Freshworks leverages AI-powered customer service to boost efficiency and fuel business growth. Uncover strategies to transform customer data into revenue, improve personalization, and blend automation with human support for higher satisfaction and stronger loyalty. |
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| 25-03-2025 |
Republic Airways Boosts Efficiency with Freshservice IT Asset Management |
Case Studies |
Republic Airways is taking its operations to new levels with Freshservice’s advanced IT asset management, powered by Device42. This upgrade brings better tracking of assets, quicker incident fixes, and smoother workflows, helping their IT team stay proactive. It’s a smart move for any business wanting to improve efficiency. Curious about how it works? Visit Freshworks’ site to learn more about this powerful tool and see how it’s changing the game for Republic Airways! |
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| 22-03-2025 |
Freshworks CEO Dennis Woodside Shares Growth Insights on The Platform Journey Podcast |
Podcast |
Dennis Woodside, CEO of Freshworks, joined Avanish Sahai on The Platform Journey podcast to discuss how the company grew from a single help desk tool to a multi-product platform serving 74,000 customers worldwide. He highlights the importance of customer-driven innovation, uncomplicated solutions, and a strong ecosystem of partners. With experience from Google and Dropbox, Woodside reveals strategies for scaling and staying customer-focused. Listen to the episode for practical business lessons from a top industry leader! |
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| 21-03-2025 |
Freshworks Report: Australia and New Zealand Lead Global Customer Satisfaction |
Reports |
A Freshworks study shows Australia and New Zealand topping global customer satisfaction (CSAT) scores, while South Asia and the Middle East lag in service and accessibility. The 2024 Benchmark Report explores key metrics and AI impacts on customer experience. |
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| 21-03-2025 |
Freshworks CCMO Mika Yamamoto Named Top 100 Global B2B CMO by HotTopics |
Awards & Honours |
Freshworks Inc. is celebrating a big win as their CCMO, Mika Yamamoto, earns a spot on the prestigious HotTopics Top 100 Global B2B CMOs in Tech list. Her visionary leadership in tech and dedication to putting people first have been key to driving the company’s mission forward. This recognition highlights her role in sparking innovation and inspiring the Freshworks team to deliver top-notch solutions every day. |
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| 20-03-2025 |
Freshworks Reveals Top 5 CX Priorities for 2025 with AI-Driven Strategies |
Company News |
Freshworks Inc. shares exciting insights on how companies are saving big—up to $1,255,156 yearly—by using AI to simplify customer experience. Their latest post highlights why AI in customer service is a must for businesses aiming to stay ahead. It’s not just about cutting costs; it’s about making support smoother and smarter. The company also dives into the top CX priorities for 2025, offering proven strategies from successful leaders. Check out their guide to see how people-first AI solutions can help businesses win the customer experience race! |
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| 20-03-2025 |
AI Transforms IT Jobs, Boosting Productivity and Skills |
Company News |
A Freshworks report shows AI is changing IT roles, with 85% of teams using it weekly to cut repetitive tasks and improve work quality. IT pros are now focusing on big-picture projects like cybersecurity and system design, while managing AI as a teammate. Experts say human oversight is still key to avoid costly mistakes. Read the full story to see how AI is reshaping careers—check it out now! |
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| 19-03-2025 |
Freshworks’ Women 360 Fuels Inspiration and Leadership |
Company News |
Women 360, a Freshworks Inc. initiative, empowers female employees through mentorship, leadership discussions, and networking opportunities. This group is dedicated to helping women succeed and shatter barriers within the company. Employees summed up its influence with vibrant emojis, showcasing its value in fostering community. |
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| 19-03-2025 |
Carrefour Boosts Efficiency with Freshworks’ Freshservice Transition |
Collaboration |
Description: Carrefour Group has successfully migrated 8 of its 15 legacy helpdesks to Freshservice, enhancing agent productivity with a centralized view and streamlined self-service options. This shift by Freshworks Inc. demonstrates how modern IT service management can improve business operations. The ongoing transition promises even greater efficiency for the retail giant. |
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| 18-03-2025 |
Freshworks Boosts Global Support with Multilingual Freshdesk Feature |
Feature |
Freshworks introduces a powerful Freshdesk update, enabling businesses to create knowledge base articles in over 40 languages effortlessly. The portal auto-detects customers’ preferred languages, delivering faster, tailored support experiences worldwide. This customer service enhancement streamlines communication and improves accessibility for global audiences. |
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