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Freshworks updates

The full release history for Freshworks — every new feature, pricing change and integration, sourced from their official changelog and social media, then verified by our editors.

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45Updates tracked
2.3Avg. updates / month
Feb 2025Added On
Jun 30Last updated
Sourced from Freshworks's official changelog and social media, verified by our editors.

Showing 6 of 45 updates

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Insights

Freshworks CTO Shares Ethical AI Strategies

Murali Swaminathan, CTO of Freshworks, outlines six ways to make ethical AI a competitive advantage. By prioritizing fairness, transparency, and accountability, companies can build trust and create inclusive AI products. Key steps include ongoing ethical discussions, setting clear guidelines, and addressing biases through regular audits. Swaminathan emphasizes collaboration across industries to ensure AI serves the greater good.

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Insights

Freshworks’ CIO Playbook Guides AI Adoption

Freshworks’ latest CIO playbook, featuring insights from four industry leaders, offers practical strategies for leveraging AI to enhance workplace efficiency and customer experiences. Emphasizing empathy, governance, and disciplined execution, the guide addresses challenges like data quality and organizational alignment to ensure AI delivers tangible value. With contributions from experts like Jess Evans of Maricopa Community Colleges, it underscores Freddy AI’s role in simplifying complex processes. Download the playbook to explore actionable AI strategies for your business.

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Showcase

Freshworks Unifies Support for Frasers Group’s 60+ Brands

Freshworks empowers Frasers Group, a UK-based retail giant, to streamline customer support across over 60 brands using Freshdesk, Freshchat, and Freshcaller. The omnichannel platform consolidates 16 siloed tools, achieving a deflection rate above 25% and saving nearly 20,000 work hours annually. AI-driven chatbots and advanced ticketing ensure rapid responses, with an average of under 60 seconds, enhancing customer satisfaction. Explore how Freshworks drives retail success at freshworks.com.

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Summits

Freshworks Refresh Summit Showcases Uncomplicated AI Impact

Freshworks invites CX, IT, and business leaders to the Refresh Virtual Summit on June 12, 2025, highlighting how Freshworks AI drives real business results. Expect product roadmap reveals, dynamite demos, and customer spotlights, all focused on efficiency and productivity. This free, virtual event offers industry insights and actionable AI strategies to simplify operations and boost ROI. Reserve your spot to learn from experts and accelerate your success.

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Reports

Freshworks Guide Redefines CIO Role in AI Era

Freshworks’ report, The AI-empowered CIO, highlights how CIOs are evolving into strategic leaders who prioritize empathy, governance, and business fluency to drive AI adoption. Featuring insights from leaders like Freshworks’ CIO Ashwin Ballal, it emphasizes simplifying tech stacks and aligning AI with revenue and customer outcomes. The guide underscores the need for clear data practices to move AI from pilots to production. Download the full report at freshworks.com.

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Company News

Freshworks University Enhances Skills with Freddy AI Courses

Freshworks University offers tailored learning paths, hands-on courses, and globally recognized certifications to boost your expertise in Freshworks products like Freddy AI. With flexible options for self-paced or instructor-led training, it empowers users to work smarter and advance their careers. Join a vibrant community of over 60,000 users to share industry insights and grow confidently. Enroll now to elevate your skills and deliver impactful results.

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Disclaimer

The content on this website is written and reviewed by experts in the fields of Artificial Intelligence and Software. Additionally, we may incorporate public opinions sourced from various social media platforms to ensure a comprehensive perspective. Please note that the screenshots and images featured on this website are sourced from Freshworks' website. We extend our gratitude and give full credit to Freshworks for their valuable contributions. This page may include external affiliate links, which could earn us a commission if you decide to make a purchase through those links. However, the opinions expressed on this page are our own, and we do not accept payment for favorable reviews.