Freshworks vs Glean: Which LinkedIn DMs tool is Best in 2025?

All these tools Freshworks , Glean offer flexible pricing models suitable for Founders, Recruiters, Job Seekers, Solopreneurs, and GTM Teams seeking AI-powered solutions to enhance their LinkedIn DMs efforts.

Freshworks

Starting from
Free
Pricing Model:
  • Free - 0
  • Growth Plan - $15/agent/month
  • Pro Plan - $49/agent/month
  • Enterprise Plan - $79/agent/month

Glean

Starting from
custom

These AI tools are among the best LinkedIn DMs tools available in 2025. For Founders, Recruiters, Job Seekers, Solopreneurs, and GTM Teams, tools like Freshworks , Glean help streamline the LinkedIn DMs process by offering AI-powered features.

What is Freshworks?

Freshworks is a global leader in AI-driven IT service management (ITSM) solutions, offering businesses of all sizes a smarter way to manage IT operations. Its flagship platform, Freshservice, is trusted by over 68,000 businesses worldwide, including RingCentral, Chargebee, and TaylorMade, for its scalability, ease of use, and rapid return on investment (ROI).

What is Glean?

Glean is an AI-powered Work AI platform founded by former Google search engineers to enhance enterprise productivity by connecting and understanding a company’s internal data. Glean integrates with over 100 SaaS applications, such as Slack, Salesforce, and Microsoft Teams, to provide a centralized solution for enterprise search, knowledge discovery, and task automation. Its AI assistant and agent platform deliver personalized, secure answers and automate workflows, empowering employees across departments to work smarter. Trusted by global brands like Deutsche Telekom, BILL, and Confluent, Glean transforms how businesses access knowledge and streamline operations.

Freshworks
(4.3/5)
  • Accuracy and Reliability:
    4.5
  • Cost-Efficiency:
    4.5
  • Customization and Flexibility:
    4.5
  • Data Privacy and Security:
    4
  • Ease of Use:
    4.5
  • Functionality and Features:
    4.5
  • Integration Capabilities:
    3.5
  • Performance and Speed:
    4
  • Support and Resources:
    4.5
Glean
(4.7/5)
  • Accuracy and Reliability:
    5
  • Cost-Efficiency:
    5
  • Customization and Flexibility:
    5
  • Data Privacy and Security:
    4
  • Ease of Use:
    4
  • Functionality and Features:
    5
  • Integration Capabilities:
    5
  • Performance and Speed:
    4
  • Support and Resources:
    5
Freshworks
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Glean
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Freshworks

Pros

Intuitive Freshworks customer service platform with AI automation.

Fast setup for Freshworks CRM solutions and ITSM tools.

Seamless Freshworks app integrations with 1

000+ platforms.

Transparent pricing for Freshworks cost-effective software.

Strong Freshworks data security with GDPR compliance.

Cons

Freshworks support response times can be slow.

Complex CRM setup for small teams.

Limited offline functionality.

Billing issues reported for Freshworks CRM solutions.

Advanced features need technical expertise.

Glean

Pros

Precise

permissions-aware search across enterprise apps.

Saves significant employee time through automation.

Seamless integration with 100+ SaaS tools.

Enterprise-grade security with robust access controls.

Intuitive interface for high user adoption.

Automates complex workflows with AI agents.

Supports content generation and data analysis.

Cons

High costs may challenge smaller businesses.

Advanced customization needs technical expertise.

Occasional delays in complex searches.

Limited public pricing transparency.

If you're looking for other LinkedIn DMs tools for Founders, Recruiters, Job Seekers, Solopreneurs, and GTM Teams, you can also explore Narrow, which are highly rated in 2025.

Freshworks
  • Not Data Available!
Glean
  • Glean
  • Palo Alto, CA